FAQs

Update: No returns or exchanges are being accepted right now. For the safety of our staff and our customers. 8/1/22 

• No refunds. (EXCHANGE INFORMATION IS LISTED FURTHER BELOW)
• No cancellations on already placed orders.
• No switching/swapping items on already placed orders, that applies to orders that have not been shipped yet.
• SALE ITEMS ARE FINAL SALE.

PLEASE TAKE THE TIME TO FULLY READ THESE FAQs!

ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION. It will not be caught in time. And an additional shipping fee will apply to correct this issue. 

• Discount codes cannot be combined on orders. Any discount codes must be applied on the order at the time of purchase. Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order via email at info@dshonclothing.com
• Expediated shipping can be added contact us immediately after you place your order. Once you order is processed on our end you CANNOT expediate your order. Prices to expediate your order starts at $25 and UP

• If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and missed deliveries) MUST be handled through the U.S. Postal Service.

If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance cannot be added.


CLOTHING EXCHANGES

• Regular priced items may be exchanged for a store credit to use towards a future purchase.
• Exchanges must be approved, via email, within 2 calendar days from the date of delivery of the order. Upon your exchange being approved, you will have to submit tracking information for the returned item within 48 hours.
• Returns for exchanges are accepted with our approval only. Items sent without approval will be accepted.

For the safety of your return, please initiate an exchange with us, BEFORE sending anything back. We like to be aware of the exchange, in case anything gets lost in the mail. We reserve the right to return packages that we have no prior initiated exchange request. So please be sure to initiate any exchanges before mailing anything back.

• Once the exchanged item is received, and examined for damage. You will then be issued a code to use your exchange credit towards another purchase. Exchanges will not be issued as a refund. Shipping charges on new orders using exchange codes will apply, because this is considered a new order.

Any inquiries about exchanges/issues more than 2 calendar days after delivery will not be considered for exchanges. This policy is NON-NEGOTIABLE
There will be no exceptions to any requests falling outside of the 2 calendar days period for exchange following delivery.

• If you find any damages to any items received, please notify us with 2 DAYS OF THE DELIVERY DATE for a return approval. CLAIMS FOR ANY DAMAGE MUST BE MADE WITHIN 2 CALENDAR DAYS FOLLOWING DELIVERY. No resolution will be offered for any issues that you contact us about outside of that period will have no resolution, so please check over your items upon receipt.

ANY ITEMS FOUND TO BE WORN OR ALTERED WILL NOT BE ELIGIBLE FOR EXCHANGE.
PLEASE INCLUDE YOUR ORDER NUMBER IN YOUR EMAIL CORRESPONDENCE for faster response.

• We will contact you back to move forward with the exchange. If a return tracking number is not provided to us within 24 hours of our confirmation of your intent to send items back for an exchange, the exchange will not be honored. We will make necessary time adjustments for weekends and holidays.

Each exchange will have to be handled the same. PLEASE do not send anything back without contacting us FIRST.
Exchanges will not be considered on any items that are received back to us with any stains or damage, so we suggest that you do not try on any items while wearing makeup or heavy amounts of deodorant.

• Any swimwear purchases are final sales. No exceptions.
• Any discounts used at the time of purchase do NOT apply on clothing exchanges. So you will forfeit that discount.
• An additional shipping charge will apply on clothing exchanges for the exchanged item to be sent to you, which will be sent to your via invoice.
• If you would like to exchange a clothing item, within 3 calendar days of the date of delivery, the exchanged item will depend on availability.
• Exchanges must be initiated via email.
• ITEMS WITH TAGS AND/OR LABELS REMOVED WILL NOT BE ELIGIBLE FOR EXCHANGE. If we receive an item that has any of the tags or labels removed, we will not honor any exchanges. You will be responsible for postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any label.

RETURN APPROVALS

In the event that you have received an incorrect item or a damaged item, you will have to notify us via email within 2 days of delivery. We will provide you with a return shipping label. The item must be shipped back within 2 days or the return will become invalid. We will not reprint return labels after the 2 day period. If you are unable to send the item back, you will need to notify us within the 2 day period following the return label being sent to you.

PREORDERS

Orders that have preorder items will be shipped once the preorder item is available to ship.
If there is a delay, for whatever reason, any preorder item, we will notify customer via email regarding the status of the preorders items.